Brisbane Local Food

Growing local

Diggers sucked me in again and I lost.

I am giving rhubarb another go in my garden.  I know, I know.  I swore I wouldn't buy plants again from diggers but they had ruby red and mt tamborine varieties that I wanted to give a go so I steeled myself and placed my order.  Box arrived on Tuesday, I opened it to find that the planting tubes were loose in the box and had moved around during shipping so the shoots (which looked very weak anyway) had broken off.   I have had enough so here is my very terse email to them about their business.  Here's hoping that they read it and take it on board. 

Dear Diggers,
I recently ordered 2 rhubarb plants (mt tamborine and ruby red dwarf).  When I opened the box, they had been poorly packed, loose in the box and had moved around constantly during the shipping process and all the shoots had broken off so what I was left with was two very tiny stumps to plant.  I do not know if they will survive as I could not even see a crown and if they do not, I will expect a refund or new plants to be sent. 
Your core business is sending plants and seeds to people.  A simple measure of taping the plants to the box to avoid movement during shipping could have prevented this from happening yet it was not done.  I order many plants online and I have learnt to avoid your company if I can source my plants from elsewhere because of your poor packing practices.  I simply do not trust your company to send me quality plants that will arrive in good condition.  I belong to an online garden club where we compare, discuss and promote nursery businesses to members and readers.  For a while now, your company has been receiving increasingly poor reviews particularly when in comparison to a company such as Daley's nursery. 
You have the advantage of having rare varieties that people want but unless you improve the quality of your service, you will continue to have gardeners such as myself avoid your services if they can because we have lost trust in your company.  I am hoping that you will read this and take the feedback on board because I do believe in what you do (supplying rare breeds and heirloom seeds) and would like to see your business thriving. 

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Comment by Andrew Cumberland on May 22, 2017 at 21:00

That's a good sign Susan.  I don't mind the odd mistake, so long as people fix it. 

Comment by Susan on May 22, 2017 at 19:49

Update on the Digger's saga.  I got an email back today where they informed me that they are sending me new plants and also would refund me.  I said the refund is unnecessary provided I receive the new plants in good condition.  Hopefully I'll get my rhubarb!!

Comment by Dianne Caswell on May 7, 2017 at 16:26

Hi Susan, The name of the Salvia in the bouquet is Salvia involucrata the Rose Leaf Salvia. I bought that one from Mudbrick Cottage.

Comment by Susan on May 7, 2017 at 13:57
I've only bought plants from daleys and diggers and I'd go daleys hands down every time
Comment by Stephen Choi on May 5, 2017 at 6:44
Well said
Comment by Susan on May 4, 2017 at 17:16

Hi Christa, I would so rather have the "crack a safe" experience than what I opened the other day.  And like I said, very simple fix that could have been done for no expense.  Just plain shoddy.  Maybe they used to be better in the old day's Elaine but lately, their stuff is really a poor comparison to what you can get through other places.  It's not just once - I wouldn't bad mouth a company over 1 bad experience - but when you are consistently receiving bad service and poor quality products, you have to draw a line.  I will still buy the seeds Lissa but nope to plants.

Comment by Lissa on May 4, 2017 at 16:57

Good email Susan. Great pity about the plants it;s very disappointing.

I've only ever bought seed from Diggers but stopped being a member years ago due to the cost of membership and availability of the seeds from other suppliers without the same cost.

Comment by Andrew Cumberland on May 4, 2017 at 16:13

Good to know. 

Comment by Christa on May 4, 2017 at 9:00

I have not dealt with this group Susan, but it is so annoying.  Many of my plants have died immediately after arrival and it can total to hundreds of dollars as some are expensive. 

Sometimes a recycled box arrives in the mail and I think I need a safe breaker to get into it. The plant inside is so well protected with recycled items and gently tapped down.  They survive the delivery process.  The delivery system is quite rough and the sellers should know this.

Comment by Elaine de Saxe on May 4, 2017 at 7:57

The only time I bought plants from Diggers, they came well-packed in tubes and have survived to this day. Mind you, it is hard to kill Asparagus plants!

Normally I do not buy from them, their excessive charges and insistence on becoming a member (at great monetary cost to me) is just plain irritating. The Asparagus in question are purple (I see GH has them this season!) and at the time Diggers were the only place from which I could get the plants rather than seeds.

Anyway, I hope that they bother themselves with customer feedback. A lot of businesses even quite large ones, seem not to understand that without customers they do not have a living.

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