I am giving rhubarb another go in my garden. I know, I know. I swore I wouldn't buy plants again from diggers but they had ruby red and mt tamborine varieties that I wanted to give a go so I steeled myself and placed my order. Box arrived on Tuesday, I opened it to find that the planting tubes were loose in the box and had moved around during shipping so the shoots (which looked very weak anyway) had broken off. I have had enough so here is my very terse email to them about their business. Here's hoping that they read it and take it on board.
I recently ordered 2 rhubarb plants (mt tamborine and ruby red dwarf). When I opened the box, they had been poorly packed, loose in the box and had moved around constantly during the shipping process and all the shoots had broken off so what I was left with was two very tiny stumps to plant. I do not know if they will survive as I could not even see a crown and if they do not, I will expect a refund or new plants to be sent.
Your core business is sending plants and seeds to people. A simple measure of taping the plants to the box to avoid movement during shipping could have prevented this from happening yet it was not done. I order many plants online and I have learnt to avoid your company if I can source my plants from elsewhere because of your poor packing practices. I simply do not trust your company to send me quality plants that will arrive in good condition. I belong to an online garden club where we compare, discuss and promote nursery businesses to members and readers. For a while now, your company has been receiving increasingly poor reviews particularly when in comparison to a company such as Daley's nursery.
You have the advantage of having rare varieties that people want but unless you improve the quality of your service, you will continue to have gardeners such as myself avoid your services if they can because we have lost trust in your company. I am hoping that you will read this and take the feedback on board because I do believe in what you do (supplying rare breeds and heirloom seeds) and would like to see your business thriving.